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What Sets Us Apart

 

 

Are you asking yourself, why choose Daisy Fresh Cleaning Service Inc. to service my home or office?

 

 

Our Team Members

 

  • All our team members are insured, bonded, criminal record checked, and covered under WSIB.

  • Their wages not only cover their time cleaning, but their travel time as well. We also reimburse them for their mileage as they're using their own vehicles to get from place to place. Since their wages are not commission based, they can take their time to finish each clean completely and without rushing. 

  • They are not subcontractors, and therefore do not have access to your personal information unless it is your cleaning day. Information such as your address, alarm code, door codes, and house keys, are only accessible through our management team. 

  • The team does not have access to our clients' information outside of business hours. No one is permitted to take home client files or keys. 

  • The staff goes through an initial 2-week to 3-week training process to learn the company's products, communication, and standard of quality. They are not sent out blindly on site without knowing the company's and clients' expectations.

  • Our staff retention is outstanding with most team members committed to the company for a minimum of 5 years, and some upwards of 20 years.

  • Our team members are hired for their outstanding customer service skills as well as attention to detail.

 

Our Communication and Attention to Detail

 

  • We are able to provide our clients with their team's estimated arrival time (ETA) the day before each clean. 

For clients that work from home, or are retired, this helps them plan their day without the cleaning team interrupting their schedule. For clients that have children with disabilities, we're able to work the cleaning schedule around therapy appointments and school schedules. You'll never be surprised when the staff arrives. We help prevent meltdowns. 

 

  • We send out reminder emails and make reminder calls.

Life gets busy and sometimes a week or a month can go by so quickly. We help keep you organized. You can sign up for our Reminder Calls & Emails List and we will provide a week's notice before your booking, as well as email you a day before your cleaning date. 

 

  • The teams call each client 10-20 minutes prior to arriving at the home.

This provides the household members with ample time to prepare for the team's arrival at their front door. Whether that is corralling children or pets or getting ready for a virtual meeting. 

 

  • We provide you with your cleaning dates well in advance.

We can print off your cleaning dates for the upcoming year or email them to you. We also contact all our clients 2 weeks in advance if their clean will fall on a Statutory Holiday. This gives you the opportunity to look ahead and adjust your cleaning schedule when needed. 

 

  • We know who cleans your home regularly. 

Some clients prefer the same cleaners each visit. We can contact you and let you know if there's been a change in staff permanently, or just for this one visit. 

 

  • We know how long it is taking the team to clean your home.

When the staff arrives at your home they clock in to record when they begin cleaning and they clock out when the clean is completed. We're able to adjust your cost if we've over-quoted you during the estimate, or add extra tasks to fill their time. We're also able to arrange the schedule so the teams aren't running late for their next client. 

 

Invoicing & Payments

 

  • We can direct bill insurance companies.
  • We can direct bill community services such as Extend-A-Family and Family Services Perth-Huron.
  • We accept cash, cheque, Visa, MasterCard, and e-transfers.
  • We can provide paper receipts or electronic invoices and statements.

 

 

There are many ways we offer to accommodate your needs. 

 

Contact us today to find out how our team goes above and beyond.