Our Routine Communication
- We prefer to come out and view the space ourselves before we send our team members out to clean.
Whether it's a one-time clean or ongoing visits, we book in-home or in-office estimates every time it is possible. This gives us a chance to assess the space, discuss our regular cleaning tasks, and customize the clean to suit your needs. Your neighbour's home may be the same size and layout, but how each space is filled and lived in can make a big difference in pricing.
- We are able to provide our clients with their team's estimated arrival time (ETA) the day before each clean.
For clients that work from home, or are retired, this helps them plan their day without the cleaning team interrupting their schedule. For clients that have children with disabilities, we're able to work the cleaning schedule around therapy appointments and school schedules. You'll never be surprised when the staff arrives. We help prevent meltdowns.
- We send out reminder emails and make reminder calls.
Life gets busy and sometimes a week or a month can go by so quickly. We help keep you organized. You can sign up for our Reminder Calls & Emails List and we will remind you when we are coming out a day or two before your cleaning date.
- We provide you with your cleaning dates well in advance.
We can print off your cleaning dates for the upcoming year or email them to you. We also contact all our clients 2 weeks to 3 weeks in advance if their clean will fall on a Statutory Holiday. This gives you the opportunity to look ahead and adjust your cleaning schedule when needed.
- We rarely cancel your clean.
You can guarantee we will be there on the day we say we will. The only instances we have cancelled our service the day of the clean is during winter storms. Most of the time we're able to prepare before the storm hits, and reschedule your clean to a different day. Periodically, Mother Nature does surprise us.
- We know who cleans your home regularly.
Some clients prefer the same cleaners each visit. We can contact you and let you know if there's been a change in staff permanently, or just for this one visit.
- We know how long it is taking the team to clean your home.
When the staff arrives at your home they clock in to record when they begin cleaning and they clock out when the clean is completed. We're able to adjust your cost if we've over-quoted you during the estimate, or add extra tasks to fill their time. We're also able to arrange the schedule so the teams aren't running late for their next client.