Frequently Asked Questions
What areas do you service?
Follow this link to find out what townships and cities are in our territory.
What cleaning products and equipment do you provide?
We supply all the equipment and products that are needed to complete the job. Our products are non-industrial and environmentally safe. We can use your products if you prefer, but they must be approved by management to ensure the safety of our teams. Our vacuums are European-made and feature ultrafiltration. Equipped with a cloth filter bag and a filter before and after the motor, this vacuum cuts down on the amount of dust being exhausted through the machine. For a full list of cleaning products and more information about our vacuums please contact us.
What happens if my cleaning falls on a statutory holiday?
We will contact you a few weeks in advance to reschedule your cleaning to either a date before or after the holiday depending on what is most convenient for you.
Do I have to be home during the clean?
You do not have to be home for the cleaning, and we are also happy to work around anyone who would prefer to stay at home while the cleaning is in progress. Many of our clients give us a key, door code or garage code, so we can gain access the home without them having to be there. All codes and keys are secured in the office when not in use. The teams only have your personal information and accessibility to your home on the day of the clean.
Do we get the same cleaners each visit?
We try our very best to send out the same people for each visit. You can request to be reschedule to a different day if your team is unable to come to your home due to vacation, illness or injury. We would rather send a different team than cancel your clean.
Do we have to sign a contract?
There is no contract to sign. You can cancel or postpone your cleanings at any time and for any reason.
What happens if I have to cancel or reschedule my cleaning?
Please notify us by 7:00 am of your cleaning day if you have to cancel. All cleanings can be rebooked for another date that accommodates you. Late cancellations will be billed the full cost of the clean.
I have an elderly family member are there any other services you provide?
We have an extensive list of extras we provide for our senior citizen customers:
- Cleaning, drying and putting away dishes
- Loading/unloading dishwasher
- Laundry services
- Watering plants
and much more.