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COVID-19 Update

 

 

Ongoing COVID-19 Documents

 

Click the links below to view our ongoing COVID-19 guidelines, protocols and procedures for your review prior to contacting us for house cleaning services. 

 

 

COVID-19 FAQ

Safe Space Guidelines

Cancellation Policy

Client Requirements

 

 

May 5, 2021

 

We are unable to accept new clients until further notice. There has been an increase in regular service by new clients and previous clients that are returning since our first shutdown in March 2020.

 

While the provincewide Shutdown is in place we have a few spaces available for One-Time Cleans. These cleans can only be booked if the clients are 60 years old or older or members of the vulnerable population. Otherwise, they must be for Move-in or Move-out Cleans, or Listing Cleans if you are getting your home ready to be sold. 

 

Once the provincewide Shutdown is lifted, we will be fully booked until further notice for all types of cleans. A Wait List will be available and more information will come when this opens up to new clients. 

 

Thank you for your patience. 

 

 

Updated: April 27, 2021

 

I am confirming that the Shutdown and Stay-At-Home Order is in place until at least Thursday, May 20, 2021. Therefore, we will continue to offer our services to senior citizens (60+), the vulnerable population, and commercial clients. We can also complete Listing Cleans, Tenant Changeover Cleans, and Move-in/out Cleans as these are deemed essential services. All other households must remain on hiatus until the Shutdown is lifted. Link for more information.

 

Households that have primary caregivers that meets the following criteria can reach out to us to commence service:

  • People 60 years old or older.
  • People of any age with chronic medical conditions including lung disease, heart disease, hypertension (high blood pressure), diabetes, kidney disease, liver disease, dementia, stroke.
  • People of any age who are immunocompromised, including those with an underlying medical condition (e.g., cancer); taking medications that lower the immune system (e.g., chemotherapy)
  • People living with obesity (BMI of 40 or higher).
  • Individuals with disabilities including difficulty reading, speaking, understanding, or communicating; ongoing specialized medical care or needs specific medical supplies; ongoing supervision needs or support for maintaining independence.

 

 

Updated: April 7, 2021

 

A Stay-At-Home Order is in effect provincewide beginning Thursday, April 8 at 12:01am for 4 weeks (May 6, 2021). This will effect non-essential retail stores and the sale of non-essential items in box stores. However, this will not change the clients we are able to service under the provincewide Shutdown. 

 

The following households can continue to receive house cleaning providing the primary caregiver(s) are one or more of the following:

senior citizens (65 or older)
collecting disability from the government
receiving SSAH funding from the government for their child(ren) up to 18 years of age. (This is Extend-A-Family in KW)
immunocompromised
part of the vulnerable population; 60 years and older and/or have a chronic health condition (e.g., lung disease, heart disease, high blood pressure, diabetes, kidney disease, liver disease, stroke, or dementia

*Households that have senior parents living with them do not meet the criteria unless the team is only cleaning the senior's section of the home. For instance, an in-law suite or basement apartment. If your senior parent(s) resides with you, but you share the entire household then the government considers the next generation as the primary caregiver and your parent as your dependent.*

 

Anyone that does not meet the criteria could receive a minimum fine of $750.00 and the business would receive a minimum fine of $1000.00. Each cleaner could also receive a fine of $750.00 to $1000.00 if you have our service in to clean against the stay-at-home orders.

 

Small offices and the common areas of residential buildings will continue to receive our services as usual. The Shutdown does not effect janitorial services or property maintenance services. 

 

We can continue to offer Move-in and Move-out cleaning, and Tenant Changeover Cleans providing the properties are vacant while the team is there cleaning. 

 

 

Updated: April 2, 2021


I have reviewed all the provincial and regional guidelines and the province is going into 'shutdown' effective Saturday, April 3 at 12:01am. 

 

This means we have to limit our services to people 60 years old or older, the vulnerable population, small offices/commercial spaces, and the common areas of  residential buildings only (stairs/hallway for instance) only. You can find the full list of restrictions through this link.

 

Anyone that was able to be cleaned between December 26, 2020 and February 15, 2021 can expect their team to clean their place for the foreseeable future unless restrictions are tightened around our industry. All other households will have their home cleaning suspended until May unless the 'shutdown' is lifted early. In the event that it is extended, I will send out another update to keep everyone informed. 


COVID-19 is not spreading through the residential cleaning industry, but we must conform to the government guidelines.

Thank you for your patience and understanding.
 

 

Updated: February 12, 2021

 

The government has confirmed the framework for reopening. As of this afternoon, Waterloo Region will enter the Red-Control zone on Tuesday, February 16, 2021. You can find more information regarding regional restrictions through this link. March Break has also been postponed to the week of April 12.

 

With the COVID-19 variants looming over the entire province, I cannot emphasize enough how important it is that you avoid the Daisy Fresh staff entirely. More than 5% of positive cases in January were one of the highly transmissible variants; B117, B1535, and P1. The UK variant (B117) is 50% more transmissible than the original COVID-19 virus and expected to become the dominant strain. The South African variant (B1535) is still being investigated, and the Brazilian variant (P1) was discovered over the February 6 weekend and can infect people who have already recovered from COVID-19.

 

The Premier has stated “[If] all of a sudden we see the U.K. variant, South African variant, Brazilian variant, go into your community — it will switch,” he said. “We’ll put the brakes on immediately, because it spreads so quickly.” This means that a region that has been placed in the Green – Prevent tier could easily be placed under Lockdown if the variants are discovered. I am not sure if these Lockdown measures will be different than the ones outlined in the framework and will continue to keep you updated as more information comes available.

 

Going forward, anyone that uses our cleaning services must abide by all our safety protocols and procedures. I have no tolerance for negligence around physical distancing and wearing face masks. I have informed the staff that they must notify me when anyone is not complying with our guidelines and that they have my full support to leave the household if they receive any pushback or harassment. Everything you need to do while the staff is in your home is clearly outlined in our documentation that is linked at the top of this page. Please remember that your home is a workplace when the team is present. 

 

I understand that certain households will not be able to accommodate these measures at this time and therefore suggest that you do not use our service until I am able to loosen restrictions. Any ‘anti-maskers’ will not be serviced.

 

Based on the positive feedback I have received from new clients and our regular clients of many years; I am confident that the measures we have in place are working and can be accommodated with little-to-no inconvenience to the household members. 

 

 

Updated: February 9, 2021

 

I just wanted to post a brief update regarding our services and the announcement Premier Doug Ford made on February 8, 2021. I do not want to speak too soon, but it seems as though we will be able to resume regular operations on Tuesday, February 16, 2021. I am waiting until someone announces which tier/colour Waterloo Region and Perth-Huron will enter once the restrictions are lifted.

 

Due to the volume of regular clients that have been on hiatus since December, I am unable to book additional cleans at this time. Most of those clients will need to reserve extra time in the weeks to come to give our teams the opportunity to bring those homes up to a maintenance level again. 

 

We will not be accepting One-Time Cleans, or new clients until April, likely after the Easter holidays. I will continue to update the homepage to reflect our availability. 

 

Our Safe Space Guidelines and Client Requirements (see top of page) will remain in effect until further notice as there is a higher risk of COVID-19 transmission due to the new variants being more easily spread through respiratory droplets. 

 

 

Updated: January 19, 2021

 

We will restart operations on Monday, January 25 for the households we can legally service while the province's stay-at-home order is in effect. All other households will not receive cleaning until the stay-at-home orders end which is February 19, 2021, as of this weekend. 

 

The following households can continue to receive house cleaning providing the primary caregiver(s) are one or more of the following:

  • senior citizens (65 or older)
  • collecting disability from the government
  • receiving SSAH funding from the government for their child(ren) up to 18 years of age. (This is Extend-A-Family in KW)
  • immunocompromised
  • part of the vulnerable population; 60 years and older and/or have a chronic health condition (e.g., lung disease, heart disease, high blood pressure, diabetes, kidney disease, liver disease, stroke, or dementia

*Households that have senior parents living with them do not meet the criteria unless the team is only cleaning the senior's section of the home. For instance, an in-law suite or basement apartment. If your senior parent(s) resides with you, but you share the entire household then the government considers the next generation as the primary caregiver and your parent as your dependent.*

 

Anyone that does not meet the criteria could receive a minimum fine of $750.00 and the business would receive a minimum fine of $1000.00. Each cleaner could also receive a fine of $750.00 to $1000.00 if you have our service in to clean against the stay-at-home orders.