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COVID-19 Update

Updated: November 20, 2020

We still have a few spaces available on a 4-week frequency for new clients interested in having the team in to clean their home regularly. Our One-Time Clean spaces are sparce at this time, and we have a limit of 3 hours with a team of two cleaners per booking. All clients are required to sign our liability waiver regarding the COVID-19 virus prior to having the team in your home. This will be forwarded to you via email and can be signed electronically with a touchscreen device, or printed, signed, and emailed back to our office. This waiver, brief stated, reminds everyone that there is a risk of transmission by allowing the team into your home even with the current protocol and procedures in place.

The teams always wear a face mask or face shield throughout the duration of the clean, as well as gloves and indoor shoes. Our supplies and equipment are disinfected in between each home, and the teams are not permitted to use the client's supplies at this time. We request that all clients remain segregated from the teams while they are working in the home, however, when this cannot be avoided, the clients are required to wear a face mask as well. Certain clients with limited mobility or health issues may not be able to move around or wear a face covering. In these circumstances, a customized approached will be discussed to limit face to face contact.

The possibility of Kitchener-Waterloo entering the 'red zone' of the provinces framework is increasing as case numbers continue to rise. In the event we are moved into the red zone, additional measures may be implemented to keep the Daisy Fresh teams and clients safe and healthy. 

Updated: October 29, 2020

With Christmas approaching I am happy to announce we are accepting new clients and opening our Wait List. Due to contact tracing and to keep our schedules streamlined, we are not adding one-time cleans to our schedules. This may change as December approaches, but with case numbers still on the rise and the uncertainty around flu season, we are treading cautiously as we make new contacts and send the teams into new homes. 

All clients must sign a liability waiver prior to having the team in to clean to acknowledge the risk associated with COVID-19 by allowing the team into the home to clean. We have extra precautions and procedures in place to keep everyone COVID-19 free, but there is always a potential risk of transmission when allowing anyone into your home. The teams are required to wear face coverings, gloves, and indoor shoes for the duration of the cleans. They are not permitted to share a room or air space with the clients unless they are also wearing a face covering. Our supplies and equipment are disinfected between each property, and the teams disinfect their hands when removing their gloves. They are also washing their gloved hands when moving from room to room and when they change cleaning tasks. 

For more information to get started with us, please contact our office directly at or leave us a voicemail at (519) 742-8922.

Updated: October 13, 2020

As we have entered Fall and are preparing for Winter, we are still unable to add new clients or one-time cleans into our schedules. Balancing the safety of the staff and the current clientele has become more difficult as flu season and cold season begins. With children returning to school we have an added risk to navigate around outbreaks as many of our clients work for the school board, and some of our staff have children attending school.  

To prevent overbooking, we are keeping our teams' cleaning schedules light and only booking a maximum of 3 hours with a team of two cleaners per visit until further notice. This provides the ability to adjust the schedules as needed when a team member cannot attend work due to personal or health reasons and it prevents us from having to reschedule or cancel a booking. 

We are in the midst of increasing our current clients' schedules to their previous biweekly or weekly frequency prior to our March 2020 shutdown. Up until this time, most of our clientele have been cleaned every 4 weeks.

I expect our circumstances will not change until the new year and have closed our Wait List. Anyone that was placed on the Wait List prior to Thanksgiving will remain on it until space becomes available. However, no one new will be added to the Wait List.

I thank everyone for their continued support and understanding.  

Updated: July 13, 2020

We had to shutdown over the week of Canada Day due to a COVID-19 scare. One of our staff members came into contact with a COVID-19 positive client and started to experience symptoms. The entire staff was tested, and everyone came back negative. We are happy of the results, but it did cause some issues with our scheduling as we had to rebook all the cleans that were scheduled for that week.

We are now back to work, and everyone remains healthy. We have refined our protocols and procedures to prevent the teams from encountering each other and management going forward. We are hopeful that this will isolate any further health scares to a single team, so it does not affect the entire staff. 

We would like to thank all our clients for their patience and understanding as we continue to improve our services to suit everyone's needs and to continue to keep everyone safe. 

Updated: June 18, 2020

We have begun bringing our teams back to work in phases and are scheduling our regular clients with one clean for the month of June until we are able to resume regular scheduling again. 

Currently, we are not accepting new clients or one-time cleans. We apologize for the inconvenience this may cause and hope you will reach out to us in the future.

Please contact us by phone or by email if we were servicing your home or office prior to our COVID-19 shutdown in March 2020. We will schedule cleans as space comes available.

Thank you for your patience and understanding. 

Updated: May 28, 2020

We were hoping to reopen on Monday, June 1, 2020, but we are still working on collecting the proper personal protective equipment (PPE) and supplies so we may not only follow, but exceed the CDC, and Ministry of Health guidelines for Ontario. 

Once we do reopen, we will not be accepting new clients or One-Time Cleans until further notice. We want to ensure that all the protocols and procedures in place can be transferred to new clients and One-Time Cleans, and that the staff is trained and ready for new members of the Daisy Fresh community. 

We have amended our General Clean tasks for the time being, and it will continue to be updated as more information is available to us. You will notice that at this time we are not including surface dusting, making beds, changing sheets, or any laundry services until further notice. Our focus is on disinfecting commonly touched surfaces, vacuuming and washing floors, and cleaning bathrooms and kitchens. 

Our current clients have received all our documents regarding the safety measures we will be taking upon reopening. The staff will be required to wear facemasks, gloves, and indoor shoes on an ongoing basis. This PPE is not optional and will be enforced for the safety of our team and our clients.  The staff will be washing their gloved hands each time they change tasks (vacuuming to mopping) and change rooms (bathroom to bathroom to kitchen). They will also be disinfecting equipment and supplies between homes, and a strict regiment is to be followed for arrival and departure of all properties to ensure there is no transfer of bacteria, viruses, or germs, from place to place. We are also restricting public stops during the workday to lessen the possibility of the staff to coming in contact with more people than needed.  

We are proud to be the leading residential cleaning service in the region, and we will continue to go above and beyond the province's guidelines. Our current standing is that you cannot be too safe during this difficult time.  

We thank you for your continued support and we look forward to servicing you.

Updated: May 1, 2020

Our earliest projection date to re-open is Tuesday, May 19, 2020. This will be dependent on us continuing to see the number of new COVID-19 cases reduce in Waterloo and Stratford regions. Upon reopening, we will be cleaning for clients that we are familiar with and those that have used our services in the past. New clients and One-Time Cleans will be accepted once we have established the 'new normal' and hopefully sometime in June. 

We are in the midst of finalizing changes to our company policies and procedures, as well as purchasing enough personal protective equipment to keep our team and clients as safe as possible. We are introducing 'no-contact' cleaning to reduce the risk of spreading or contracting the virus, and to continue to follow the guidelines of social distancing.

We look forward to operating again and we will keep our website up-to-date as we navigate these hard times.

Update: April 7, 2020

On Friday, April 3, 2020, Ontario's Premier, Doug Ford, announced the update to the "List of Essential Workplaces". As of April 4, 2020 all home cleaning companies must seize operations for a minimum of 14 days. The only cleaning professionals permitted to work during this time are; "maintenance, repair and property management services strictly necessary to manage and maintain the safety, security, sanitation and essential operation of institutional, commercial, industrial and residential properties and buildings."

"The province has announced that people being charged with violating state of emergency orders, such as running non-essential businesses and gathering in groups larger than five, will be required to identify themselves to police or bylaw enforcement officers. Failure to comply will carry a fine of $750 and obstructing an officer from issuing a ticket will carry a $1,000 fine."

Easter is approaching and it's typical for family gatherings to commence.  We urge everyone to continue to practice physical distancing and remain at home, unless it's necessary to be out in public. This is a great time for video chats during this difficult time. Professors say "At this point, I don't think anyone can take a group of people with COVID, say how each person has become infected, and then say that xx% got infected with droplets and yy% got infected via touching surfaces."

Update: March 24, 2020

On Monday, March 23, 2020, Ontario's Premier, Doug Ford, announced the closure of all non-essential services and stores for a minimum of 14 days starting Wednesday, March 25, 2020. However, cleaning services are included in the “List of Essential Workplaces." Therefore, we are permitted to resume operations as usual if we decide to do so. However, we feel the responsible choice is to extend our closure until after the Easter holidays. The personal loss we could potentially expose our clients to is not worth our financial gain.

Update: March 20, 2020

We have been closed since Tuesday, March 17, 2020 due to the COVID-19 "coronavirus" pandemic. We want to be pro-active when preventing the spread of the virus between staff members and their families, as well as through face-to-face contact with our clients. We believe it is in everyone's best interest to stay at home and prevent any worker from entering homes throughout the region. 

An average week at Daisy Fresh Cleaning Service Inc. consists of over 130 properties being cleaned. These include small offices, residential homes, and building common areas, such as laundry rooms, staircases and hallways. Each team member will encounter a minimum of 25 people each day, not including the clients working from home. A team of two cleaners will clean up to 25 places in one week. On their way to your home they are likely to stop at a public place as they may need to stop at a gas station, fast food restaurant, or convenient store. At any point in time they could contract the virus and carry it with them. Even though they wash their hands, wear masks, and change their gloves regularly, there is still a risk of carrying the virus with them from home to home.

We are aware there are some cleaning services that have chosen to continue operations as usual. However, we urge everyone to consider the risks that are taken when allowing anyone into the germ-free space you have created over the past weeks. The World Health Organization discourages social gatherings, family visitors, and unnecessary public outings. Shouldn't this also include residential cleaners as they come into contact with everyone’s germs and bacteria while cleaning homes? Please remember that it can take up to 14 days to show symptoms, so there is a possibility that a healthy-looking person could have contracted, or have become carriers of, the coronavirus.

We want to thank everyone for being so considerate and understanding during this difficult time. We are so proud to be a part of the Daisy Fresh community that cares so much about each other and the Daisy Fresh teams. We will continue to keep everyone up to date as new information is made available to us.